P5212:[{"_5308":535,"_5309":5310},"areReviewsGrouped","reviews",[5311,5359,5376,5390,5407,5424,5433,5443,5453,5463,5480],{"_5312":5313,"_5314":5315,"_5316":5317,"_5318":5319,"_5320":5321,"_5322":5323,"_5324":5323,"_5325":4735,"_5326":25,"_5327":5063,"_5328":5329,"_5332":5333,"_5334":5335,"_5336":5337,"_5338":5339,"_5340":5341,"_5342":5151,"_5343":5344,"_5347":5348,"_5352":25,"_5353":5354,"_66":5355,"_5356":4735,"_5357":5358},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","eef2eb41-2634-4ce2-8bc9-33c5b1c69602","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084265918800","productId","shopify-10084265918800","body","Jedna ze svíček byla rozbitá a musel jsem ji rozřezat ve výšce trhliny, abych ji zamaskoval. Teď mám jednu delší než druhou","dateCreated","2026-05-22T17:11:57.482Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_5320":5330,"_5327":5083,"_66":5331},"Una de las velas venía rota y he tenido que cortarla a la altura de la grieta para disimularlo. Ahora tengo una mas larga que otra","Vela rota","productHandle","dryp-candles-set-of-2-beige-en-25fev40569","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25FEV40569-851691_828bdca3a4bda7fc22a75b41b652e88a_dtl_1_x280.jpg?v=1780926964","productName","Dripping-Effect Dinner Candles Dryp, Hand-Finished, Set of 2","productUrl","//store.westwing.com/products/dryp-candles-set-of-2-beige-en-25fev40569","productVariantName","H 30 cm","rating","reply",{"_5320":5345,"_5322":5346,"_66":37},"

Querida Gema,

Lamentamos muchísimo saber que una de sus velas llegó rota y que tuvo que cortarla para disimular el daño. Es completamente inaceptable que reciba un producto dañado, especialmente cuando se trata de un set donde ambas piezas deben ser idénticas.

Entendemos perfectamente su frustración al tener que improvisar una solución cortando la vela, lo que ha resultado en velas de diferentes tamaños. Esto no es la experiencia que usted merece como nuestra cliente.

Asumimos la total responsabilidad por este problema de calidad en el envío. Su comentario nos ayuda a revisar nuestros procesos de empaque y control de calidad para evitar que esto vuelva a ocurrir.

Por favor, póngase en contacto con nuestro servicio al cliente para que podamos encontrar una solución adecuada para usted.

Gracias por su paciencia y por tomarse el tiempo de compartir su experiencia con nosotros.

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DrypRučně vyrobená svíčka