P5298:[{"_5407":561,"_5408":5409},"areReviewsGrouped","reviews",[5410,5459,5475,5488,5504,5522,5531,5541,5551,5561,5577],{"_5411":5412,"_5413":5414,"_5415":5416,"_5417":5418,"_5419":5420,"_5421":5422,"_5423":5422,"_5424":5386,"_5425":25,"_5426":5128,"_5427":5428,"_5434":4932,"_5435":5436,"_5437":5438,"_5439":5440,"_5441":5442,"_5443":5230,"_5430":5444,"_5447":5448,"_5452":25,"_5453":5454,"_70":5455,"_5456":5386,"_5457":5458},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","eef2eb41-2634-4ce2-8bc9-33c5b1c69602","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084265918800","productId","shopify-10084265918800","body","Jedna ze svíček byla rozbitá a musel jsem ji rozřezat ve výšce trhliny, abych ji zamaskoval. Teď mám jednu delší než druhou","dateCreated","2026-05-22T17:11:57.482Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_5419":5429,"_5426":5155,"_5430":5431,"_70":5433},"Una de las velas venía rota y he tenido que cortarla a la altura de la grieta para disimularlo. Ahora tengo una mas larga que otra","reply",{"_5419":5432},"

Querida Gema,

Lamentamos muchísimo saber que una de sus velas llegó rota y que tuvo que cortarla para disimular el daño. Es completamente inaceptable que reciba un producto dañado, especialmente cuando se trata de un set donde ambas piezas deben ser idénticas.

Entendemos perfectamente su frustración al tener que improvisar una solución cortando la vela, lo que ha resultado en velas de diferentes tamaños. Esto no es la experiencia que usted merece como nuestra cliente.

Asumimos la total responsabilidad por este problema de calidad en el envío. Su comentario nos ayuda a revisar nuestros procesos de empaque y control de calidad para evitar que esto vuelva a ocurrir.

Por favor, póngase en contacto con nuestro servicio al cliente para que podamos encontrar una solución adecuada para usted.

Gracias por su paciencia y por tomarse el tiempo de compartir su experiencia con nosotros.

","Vela rota","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25FEV40569-851691_828bdca3a4bda7fc22a75b41b652e88a_dtl_1_x280.jpg?v=1780926964","productName","Dripping-Effect Dinner Candles Dryp, Hand-Finished, Set of 2","productUrl","//store.westwing.com/products/dryp-candles-set-of-2-beige-en-25fev40569","productVariantName","H 30 cm","rating",{"_5419":5445,"_5421":5446,"_70":41},"

Milá Gema,

Je nám velmi líto, že jedna z vašich svíček dorazila rozbitá a že jste ji museli řezat, abyste zamaskovali poškození. Je zcela nepřijatelné, abyste obdrželi poškozený výrobek, zejména pokud jde o sadu, kde musí být oba kusy identické

.\n

Plně chápeme vaši frustraci z nutnosti improvizovat řešení řezáním svíčky, což mělo za následek svíčky různých velikostí. To není zkušenost, kterou si jako náš zákazník zasloužíte.

Za tento problém s kvalitou přepravy přebíráme plnou odpovědnost. Vaše zpětná vazba nám pomáhá přezkoumat naše procesy balení a kontroly kvality, abychom zabránili tomu, aby se to opakovalo

.\n

Kontaktujte prosím náš zákaznický servis, abychom našli řešení, které je pro vás to pravé.

Děkujeme vám za trpělivost a za to, že jste si našli čas a podělili se s námi o své zkušenosti.

","2026-05-26T10:30:49.088Z","reviewer",{"_5449":5450,"_5451":561},"displayName","Gema P. 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Docela pozoruhodné na krásném stole.","2026-04-06T08:52:33.487Z",{"_5419":5482,"_5426":5467,"_70":5483},"esthétiques, chics, sobres à la fois. Tout-à-fait remarquables sur une belle table.","chandellles","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25FEV66780-537046_2f18b0032180a09f330c56990e41720f_dtl_1_x280.jpg?v=1781168410","//store.westwing.com/products/dryp-candles-set-of-2-tea-green-en-25fev66780",{"_5449":5473,"_5451":561},"51887707849040",{"_5411":5412,"_5413":5489,"_5415":5490,"_5417":5491,"_5419":5492,"_5421":5493,"_5423":5493,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5494,"_5434":4982,"_5435":5498,"_5437":5438,"_5439":5499,"_5441":5442,"_5443":5471,"_5447":5500,"_5452":25,"_5453":5454,"_70":5502,"_5456":5386,"_5457":5503},"e3131568-d11c-40fb-83b6-00482c7efb1c","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084266410320","shopify-10084266410320","\nNeobvyklý design! 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Toll!","de","Sehr hübsch!","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25FEV69740-866447_2095fb0abb0cd7c03a9ec0bb4199efd0_dtl_1_x280.jpg?v=1781168446","//store.westwing.com/products/dryp-candles-set-of-2-deep-blue-en-25fev69740",{"_5449":5501,"_5451":561},"Ute N.","Velmi pěkné!","51364083532112",{"_5411":5412,"_5413":5505,"_5415":5506,"_5417":5507,"_5419":5508,"_5421":5509,"_5423":5509,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5510,"_5434":5513,"_5435":5514,"_5437":5515,"_5439":5516,"_5441":5517,"_5443":5471,"_5447":5518,"_5452":25,"_5453":5454,"_70":5520,"_5456":5386,"_5457":5521},"2a2a69b1-8a19-46bb-8316-fc193ea9848d","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10223679406416","shopify-10223679406416","Svíčka vypadá velmi zajímavě a hoří opravdu dobře, aniž by běhala nebo kapala ","2026-03-24T17:57:35.306Z",{"_5419":5511,"_5426":5496,"_70":5512},"Die Kerze sieht sehr interessant aus und brennt richtig gut ab ohne zu laufen und zu tropfen ","Sehr schöne Kerze ","dryp-pillar-candle-h20-deep-blue-en-25fev54135","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25FEV54135-470406_e374cbfb5c653e8b130afb16e7e45705_dtl_1_x280.jpg?v=1756378169","Dripping-Effect Candle Dryp, Hand-Finished","//store.westwing.com/products/dryp-pillar-candle-h20-deep-blue-en-25fev54135","Ø 5 x H 20 cm",{"_5449":5519,"_5451":561},"Sabine G.","Velmi pěkná svíčka ","51953315479888",{"_5411":5412,"_5413":5523,"_5415":5416,"_5417":5418,"_5419":5524,"_5421":5525,"_5423":5525,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5526,"_5434":4932,"_5435":5436,"_5437":5438,"_5439":5440,"_5441":5442,"_5443":5471,"_5447":5529,"_5452":25,"_5453":5454,"_70":5528,"_5456":5386,"_5457":5458},"8388f761-abe7-4c89-95d1-e9bf02b56b08","Originální svíčky\n","2026-02-05T20:32:59.780Z",{"_5419":5527,"_5426":5467,"_70":5528},"Bougies originales\n","Super ",{"_5449":5530,"_5451":561},"Isabelle P.",{"_5411":5412,"_5413":5532,"_5415":5461,"_5417":5462,"_5419":5533,"_5421":5534,"_5423":5534,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5535,"_5434":4595,"_5435":5469,"_5437":5438,"_5439":5470,"_5441":5442,"_5443":5471,"_5447":5538,"_5452":25,"_5453":5454,"_70":5540,"_5456":5386,"_5457":5474},"3ede868d-7272-45a3-98d0-a2ec84d1a48a","Bálisimas ","2026-01-21T19:50:29.092Z",{"_5419":5536,"_5426":5155,"_70":5537},"bellísimas ","perfectas",{"_5449":5539,"_5451":561},"Alexandra G.","Perfektní",{"_5411":5412,"_5413":5542,"_5415":5506,"_5417":5507,"_5419":5543,"_5421":5544,"_5423":5544,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5545,"_5434":5513,"_5435":5514,"_5437":5515,"_5439":5516,"_5441":5517,"_5443":5471,"_5447":5548,"_5452":25,"_5453":5454,"_70":5550,"_5456":5386,"_5457":5521},"3b3be7c9-66f1-4fd6-b091-0ad473eac898","Originální svíčka pro neobvyklý dárek ","2025-11-03T16:45:23.012Z",{"_5419":5546,"_5426":5467,"_70":5547},"Bougie originale pour faire un cadeau sortant de l’ordinaire ","Bel effet",{"_5449":5549,"_5451":561},"Isabelle C.","Pěkný efekt",{"_5411":5412,"_5413":5552,"_5415":5477,"_5417":5478,"_5419":5553,"_5421":5554,"_5423":5554,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5555,"_5434":4958,"_5435":5484,"_5437":5438,"_5439":5485,"_5441":5442,"_5443":5471,"_5447":5558,"_5452":25,"_5453":5454,"_70":5560,"_5456":5386,"_5457":5487},"6cb6ef7b-dd7d-473c-af32-3c550e754338","Svíčky jsou krásné, vysoké a chladné. ","2025-10-13T13:13:31.218Z",{"_5419":5556,"_5426":5170,"_70":5557},"Svijeće su lijepe, visoke i fora. ","Lijepe i dojmljive",{"_5449":5559,"_5451":561},"MARIJA M. M.","Krásné a působivé",{"_5411":5412,"_5413":5562,"_5415":5563,"_5417":5564,"_5419":5565,"_5421":5566,"_5423":5566,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5567,"_5434":5008,"_5435":5571,"_5437":5438,"_5439":5572,"_5441":5442,"_5443":5471,"_5447":5573,"_5452":25,"_5453":5454,"_70":5575,"_5456":5386,"_5457":5576},"c17cd9da-d1aa-4cc0-95c9-752232e9d639","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10199990370640","shopify-10199990370640","Vypadá opravdu pěkně. Škoda vyhořet \n","2025-10-11T18:34:24.368Z",{"_5419":5568,"_5426":5569,"_70":5570},"Ziet er heel mooi uit . Zonde om op te branden \n","nl","Uitstekend ","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25FEV79076-367461_5a54822119ee8018418e79db97010f63_dtl_1_x280.jpg?v=1780926964","//store.westwing.com/products/dryp-candles-set-of-2-dark-chocolate-en-25fev79076",{"_5449":5574,"_5451":561},"Ria S.","vynikající ","51887707947344",{"_5411":5412,"_5413":5578,"_5415":5563,"_5417":5564,"_5419":5579,"_5421":5580,"_5423":5580,"_5424":5386,"_5425":561,"_5426":5128,"_5427":5581,"_5434":5008,"_5435":5571,"_5437":5438,"_5439":5572,"_5441":5442,"_5443":5471,"_5447":5584,"_5452":25,"_5453":5454,"_70":5586,"_5456":5386,"_5457":5576},"48ba444b-e669-4e93-a48d-9d91b060f465","Velmi pěkné svíčky, podívejme se, jak dlouho vydrží a jak hoří. ","2025-10-05T19:08:25.065Z",{"_5419":5582,"_5426":5496,"_70":5583},"Sehr schöne Kerzen, mal sehn wie lange sie, und wie sie brennen. ","Extravagant ",{"_5449":5585,"_5451":561},"Christa Z.","Extravagantní "]

DrypSada svíček, 2 díly